Effective Date: [Insert Date]

This Shipping Policy outlines how DX-VID processes and delivers orders within Australia and internationally.

1. Order Processing

• All orders are processed within  10 business days after payment confirmation.
• Orders are processed Monday to Friday, excluding Western Australian public holidays.
• Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
  
  

2. Shipping Locations

• DX-VID ships Worldwide.
  
  

3. Shipping Methods & Delivery Timeframes

• Delivery timeframes are estimates and may vary depending on your location, courier network, and peak periods.
  
  

4. Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.

5. Tracking Orders

• All orders include tracking. You will receive a tracking number once your order has been shipped so you can monitor delivery progress.
  
  

6. Delivery Issues

Incorrect Address

• Customers are responsible for providing accurate shipping details.

Lost or Damaged Parcels

• If your order is lost or arrives damaged, please contact us within 14 days of delivery at [Insert Email].
• We will work with the courier to resolve the issue and arrange a replacement or refund where appropriate in accordance with the Australian Consumer Law (ACL).

International Duties & Taxes

• International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
  
  

7. Delivery Delays

DX-VID is not responsible for delays caused by:

• Courier disruptions
• Customs processing
• Natural events or circumstances beyond our control

However, we will assist in tracking and resolving delivery issues wherever possible.

8. Order Changes & Cancellations

• Orders can only be modified or cancelled before dispatch.