Effective Date: [Insert Date]
DX-VID (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, and protect personal information when you purchase DX-VID products or interact with our business.
1. What Information We Collect
We only collect personal information necessary to operate our business, including:
Name
Business or clinic name (if applicable)
Email address
Phone number
Billing and shipping address
Payment and transaction details
We do not collect or store patient, clinical, or health data.
2. How We Collect Information
We collect personal information when you:
Place an order for DX-VID products
Contact us via email, phone, or website
Request support or warranty service
We may also collect limited website data through cookies or analytics tools.
3. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Provide customer support and warranty service
Communicate order updates and important product information
Improve our products and services
Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information.
4. Disclosure of Personal Information
We may disclose your information to trusted third parties where necessary, including:
Payment processors
Shipping and courier providers
IT and website service providers
Professional advisers (e.g. accountants or legal advisers)
Government or regulatory bodies where required by law
All third parties are required to handle your data securely and in accordance with privacy laws.
5. DX-VID Product Use & Patient Data
DX-VID is a hardware recording accessory used by dental professionals.
DX-VID does not access, collect, transmit, or store any video, image, or patient data
Any clinical recordings are stored on the user’s own smartphone or systems
The dental practitioner or clinic is solely responsible for complying with patient consent and privacy obligations
6. Data Security
We take reasonable steps to protect your personal information, including:
Secure payment processing
Limited access to customer data
Use of reputable service providers
However, no data transmission or storage system can be guaranteed to be 100% secure.
7. Access and Correction
You may request access to or correction of your personal information by contacting us.
We will respond within a reasonable timeframe in accordance with Australian privacy laws.
8. Cookies and Website Analytics
Our website may use cookies or analytics tools to:
Understand website usage
Improve your browsing experience
You can disable cookies through your browser settings.
9. Overseas Disclosure
Some service providers (such as payment processors or website hosts) may store data outside Australia.
We take reasonable steps to ensure your data is handled in accordance with Australian privacy standards.
10. Retention of Information
We retain personal information only for as long as necessary to:
Fulfil orders and provide services
Meet legal, accounting, and tax obligations
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated effective date.
12. Contact Us
For privacy enquiries or requests, please contact:
DX-VID
Email: [Insert Email]
Location: Perth, Western Australia, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).